At FBL Collection, customer satisfaction is our priority. This Refund and Returns Policy outlines the circumstances under which we accept returns and provide refunds on our products or services. By purchasing from us, you agree to the terms outlined in this policy.
1. Eligibility for Returns
To be eligible for a return, the following criteria must be met:
- Products must be in their original condition, unused, and free of any damage.
- Returned items must include all original packaging, tags, accessories, or manuals.
- You must initiate a return request within 10 days of receipt of your order.
2. Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Personalized or custom-made products
- Downloadable software or digital products
- Items marked as final sale or clearance
3. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at +91 70391 21228 within the specified return period to request a return authorization.
- Receive Instructions: We will provide you with instructions on how to return your item, including the return shipping address.
- Package Your Item: Carefully package the item for return. It’s advisable to use a trackable shipping service or purchasing shipping insurance for items over ₹500.
- Ship the Item: Send the return package to the address provided in the return instructions.
4. Refunds
Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed as follows:
- Refunds will be credited back to the original payment method used for the purchase.
- Depending on your bank or credit card company, it may take 5-10 business days for the refund to be reflected in your account.
5. Exchanges
If you need to exchange an item for the same item in a different size or color, please initiate the return process as outlined above and place a new order for the desired item.
6. Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
- Original Shipping Charges: Original shipping charges are non-refundable unless a mistake was made by us.
7. Damaged or Defective Items
If you receive a defective or damaged item, please contact us at +91 70391 21228 within 10 days of receiving the item. We will provide a replacement or refund after verifying the issue.
8. Contact Us
For questions regarding our Refund and Returns Policy or to initiate a return, please contact our customer service team:
- Email: contact@example.com
- Phone: +91 70391 21228
- Address: 3 rd floor, Kitab Mahal, D.N. Road,
Fort , Mumbai 400001